Community Transparency

Complaints Overview

Live snapshot of village complaints — how many have been received and where they stand in the resolution journey.

75

Total Received

61

Currently Active

14

Closed

19%

Closure Rate

Complaint Resolution Journey

Every complaint moves through these stages until it is closed or rejected

54
Submitted
1
Ack'd
1
Assigned
1
Review
Investigate
4
Progress
Resolved
Confirm
14
Closed
Rejected

Status Distribution

Submitted 54 (72%)
Acknowledged 1 (1%)
Assigned 1 (1%)
Under Review 1 (1%)
In Progress 4 (5%)
Closed 14 (19%)

By Category

Roads 33
Other 7
Electricity 7
Uncategorized 7
General 7
Infrastructure 5
Water 3
Welfare 2
Public Places 2
Safety 1
Sanitation 1

Priority Breakdown

1
Critical
SLA: 24 hours
67
High
SLA: 3 days
4
Medium
SLA: 7 days
3
Low
SLA: 15 days